Tél. 33 (0)3 23 70 70 00 • duff-france@duffnorton.fr

Dear Customers,

Following the recent government statements on the COVID-19 pandemic, we have activated our Business Continuity Plan. Therefore, we would like to reassure you that Duff-Norton Europe will remain open during this period of containment, taking all sanitary measures to protect our personnel and keep our services operational at 100% of their capacity to continue to serve you fully.

Please do not hesitate to contact us by e-mail or by phone at the usual numbers for all your future requests and orders.

Duff-Norton Europe attaches great importance to ensuring the satisfaction of its customers. It achieves this through:

> the quality of its products,

> ensuring the safety and security of its employees, and

> safeguarding its working environment, in particular by ensuring that all of its waste is recovered by authorized companies.

The company's strategy is based on the following development objectives:

Be easy to do business with

> Focus on the customer. Listen. Simplify.

Win as a team

> Work together. Respect each other. Celebrate success.

Think differently

> Be proactive with new ideas. Ask questions. Be part of the solution.

Act with integrity

> Do the right thing. Extend trust. Appreciate differences.

Deliver on your commitments

> Aim for greatness. Do your best. Hold yourself accountable.

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